Navigate to Yes — delete all user data and press Power.

Use the Volume Down key to navigate to Wipe data/factory reset .

Choose Erase all data (factory reset) .

Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears.

Document Purpose: To provide a safe, complete method to erase all user data and restore the Safaricom Neon Ray Pro to its original出厂 settings.

After completion, Reboot system now will be highlighted. Press Power.

The phone will reboot, display a formatting screen, and restart as a new device. Method 2: Hard Reset (Via Recovery Mode) Use this if the phone is frozen, locked, or does not boot past the Safaricom logo.

Would you like a simplified version (with just pictures/key presses) or the ADB (Android Debug Bridge) factory reset command for developers?

Navigate to Settings (gear icon).

Select Confirm or OK .

Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off.

Scroll down and select Device (or "Phone Settings" depending on firmware version).

Open the main menu by pressing the center OK button on the home screen.