English For Business Communication Audio Mp3 Free -

I’m afraid I cannot change the base price. However, what I can do is add three months of premium support at no extra cost. That usually sells for $99.

"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"

You work for a software company. A loyal customer, Mr. Davis, is threatening to cancel his subscription unless you lower the price.

Let’s review three key phrases from that call.

Imagine your boss asks for a report by 3 PM, but you are busy. How do you reply? Say this out loud:

It means a dedicated account manager and 4-hour response time. Would that add value for your team?

Perfect.

Excellent. I will email you the updated proposal within one hour. Thank you for your patience, Mr. Davis. [SOUND EFFECT: Gentle transition chime]

Good morning, Mr. Davis. This is Sarah from TechFlow support. I understand you’d like to discuss your renewal price.

Handling Difficult Customer Calls (Level: Intermediate) Duration: Approx. 2 minutes (when read at natural pace) [INTRO MUSIC - Soft, professional, fade out]

I hear your concern. And I really appreciate your loyalty over the past two years.

Alright. Send me the contract with those extras.

[SOUND EFFECT: Phone ringing once, then click]